Dear customers,
Edpnet has experienced an issue with our office telephony availability. No customers impacted. Our Network Operations team solved the outage.
Please find all details below:
| Start: | 2019-05-24 14h35* |
|---|---|
| End: | 2019/05/24 17h00* |
| Duration: | 2h25min |
| Impacted services: | edpnet support reachability |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Timeb
Dear customers,
We have experienced a short storage system issue. Our customers might have noticed loss of connectivity of the following services : VPBX, hosting, mail. Our Network Operations team has investigated and solved the issue.
Please find all details below:
| Start: | 2019-03-22 10:00* |
|---|---|
| End: | 2019-03-22 10:10* |
| Duration: | 10 minutes |
| Impacted services: | VPBX, mail, hosting |
| Affected Areas: | all |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We experienced a DDoS attack which was causing slow and unstable connection for our customers. Our Network Operations team has found and mitigated the source of the issue.
Please find all details below:
| Start: | 2019-03-18 10:12* |
|---|---|
| End: | 2019-03-18 15:15* |
| Duration: | 5h03min |
| Impacted services: | all internet services |
| Affected Areas: | 02AND: Anderlecht |
Update:
15:15 – The target of DDoS attack has been found and disabled. The issue is solved.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We would like to inform you about a global phishing wave that is coming from @edpnet.be domain aimed at both customers and non-customers.
The email claims that you have won a special prize (for example, Apple iPhone X, iPhone X, etc) and contains an attachment / spam link.
Please do not reply to those emails and do not open any files or click on any links. For more information, please, consider reading through our support article on this subject
https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team
Dear customers,
We would like to inform you about a global phishing wave that is coming from @edpnet.be domain aimed at both customers and non-customers.
The email contains subject “Hangende melding: Edpnet deelt een bestand met u” and an attachment / spam link.
Please do not reply to those emails and do not open any files or click on any links. For more information, please, consider reading through our support article on this subject
https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team
Dear customers,
We would like to inform you about a global phishing wave that is aimed at both customers and non-customers.
Please do not reply to those emails and do not open any files or click on any links. For more information, please, consider reading through our support article on this subject
https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html
The email is a global blackmail spam. It contains actual passwords (not necessarily linked to edpnet services but nonetheless linking towards the users’ email address on some site resource that leaked the passwords)
It is highly recommended to change the passwords to more strong ones and preferably to different passwords for each site/resource.
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team
Dear customers,
We had experienced an outage with our telephony services. Our Network Operations team has solved the outage.
Please find all details below:
| Start: | 2018-10-22 11:48* |
|---|---|
| End: | 2018-10-22 12:20* |
| Duration: | 32minutes |
| Impacted services: | Telephony |
| Affected Areas: | all |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We have experienced an outage with our telephony services. Our servers ran on 50% capacity which caused issues on ingoing and outgoing calls. Our Network Operations team has solved the problem.
Please find all details below:
| Start: | 2018-08-28 06:44* |
|---|---|
| End: | 2018-08-28 12:24* |
| Duration: | TBC |
| Impacted services: | Telephony: ingoing and outgoing calls |
| Affected Areas: | All |
Update: 28/08 10:00 Our engineer has found the issue and is working on a solution
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We have experienced an outage with hosting/mail and VPBX services due to a networking equipment glitch.
Please find all details below:
| Start: | 2018-08-21 14:50* |
|---|---|
| End: | 2018-08-21 16:45* |
| Duration: | 1h55min |
| Impacted services: | Hosting/mail/ VPBX |
| Affected Areas: | All |
Update: 21/08 15:50 VPBXs starting up
Update: 21/08 16:08 Mail service is back online, starting delivery
Update: 21/08 16:43 Hosting service is up
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We had experienced an outage with Telephony services. There was some delay in connecting calls, some calls failed. Our Network Operations team has solved the issue.
Please find all details below:
| Start: | 2018-06-04 09:00* |
|---|---|
| End: | 2018-06-04 11:10* |
| Duration: | 2h10 |
| Impacted services: | Telephony |
| Affected Areas: | all |
Update: 2018-06-04 10:25 Repair Database ongoing
Update: 2018-06-04 09:41 Core switch reboot done
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time