Beste klanten,
Er werd een storing gemeld met onze mailservers. Na onderzoek bleek dit een probleem te zijn met de verbinding naar de opslagruimte.
Alle services werken nu terug normaal.
Met vriendelijke groeten,
Het edpnet Team
We are currently investigating issues with our mailservers. These are estimated to be resolved in 5-10 minutes.
Update 10:40 AM: There was an issue with the connection between the storage servers and the mailservers. Everything is back in service now.
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
One of the access lines between the Proximus network and our network is currently down. As a result of this outage, all traffic is automatically rerouted.
Customers in the regions Antwerp, Limburg, and parts of Flemish Brabant may encounter slower internet speeds (packet loss and a higher latency) during this rerouting.
A Proximus technician will go onsite to resolve the issue.
Description:
Start: 2014-11-13 09:04 AM*
End: 2014-11-13 11:19 AM*
Impacted services: Internet services in the above mentioned regions.
We apologize for the inconvenience
The edpnet team
*All times are listed in CET, Central European Time
Edpnet has experienced a massive DDOS attack on several parts on its network. This has caused a lot of its links to experience heavy packet-loss. Everything has been redirected to reduce further impact. All traffic has been normalized.
Description:
Start: 2014-10-22 22:40 PM
End: 2014-10-23 Between 07:00-08:00 PM (Towards Amsterdam & Russia)
End: 2014-10-23 08:20 PM (Traffic towards Brussels)
Impacted services: All traffic may have experienced packet-loss
(Dates have been corrected)
We apologize for the inconvenience
The edpnet team
Dear customers,
One of our VoIP switches has failed. The backup switch has taken over. If you are using a trunk, please prioritize calls via 212.71.16.196. If you are a Cloud PBX customer, please call our helpdesk via 03 265 67 00 to do this for you.
Description: VoIP switch failure
Start: 2014-10-17 13:55 PM
End: 2014-10-17 14:07 PM
Impacted services: edpnet SIP Trunks (Please use the backup server)
We appologize for the inconvenience
The edpnet team
It was possible that you couldn’t reach some websites.
We apologize for any inconvenience.
Our DNS servers are currently being used in a DNS amplification attack. Our NOC is currently doing its best to block off as much as possible.
You may have issues reaching some websites during this attack. It’s best to retry again when a lookup fails.
We apologize for the inconvenience.
Dear customers,
Since 2:30 we are having a problem with Voip and SIP trunks, including our own telephone systems. We are currently not or difficult to reach via telephone.
Our network team is currently trying to resolve this issue as soon as possible.
More news will follow.
Update 18/02/2014 – 10u30
Update 17/02/2014 – 16h47
12 individuele Spamhaus vermeldingen zijn geblokkeerd. 8 daarvan zijn bevestigd door Spamhaus. We wachten voor de laatste 4 vermeldingen om door Spamhaus erkend te worden waarna we hopen dat Spamhaus onze volledige reeks zal deblokkeren.
Beste klant
Spamhaus.org heeft onze IP ranges geblokkeerd omwille van 2 klanten die blijkbaar spam uitstuurden. Intussen heeft ons Network Operations Team beide klanten zelf geblokkeerd. Momenteel zal u problemen ondervinden in het versturen van emails naar personen die Spamhaus.org gebruiken als spamfilter.
Enige tijd geleden hadden we gecommuniceerd dat Spamhaus.org steeds drastische maatregelen neemt, nl. het blokkeren van volledige IP-ranges ipv de specifieke spammende IP-adressen.
Als ISP willen we trafiek niet filteren en laten we onze klanten met vast IP-adres toe om hun eigen mail servers te hebben. We kunnen proberen om op een pro-actieve manier trafiek te checken op mogelijk misbruik, en we hebben nze policy ivm trafiek-filtering reeds verscherpt omwille van gelijkaardige problemen in het verleden. Bovendien hebben we poort 25 gesloten voor onze klanten met dynamisch IP-adres om misbruik en spam te voorkomen. Edpnet implementeerde zelfs een Cisco Iron Port mail systeem om spam tot het minimum te herleiden.
Ons Network Operations Team is in contact met Spamhaus.org om onze IP-ranges zo snel als mogelijk ge-deblokkeerd te krijgen.
Update 18/02/2014 – 10h15
Update 17/02/2014 – 16h47
12 individual spamhaus listings are blocked. 8 are acknowledged by Spamhaus. We are waiting for the last 4 listings remaining. After we surely hope Spamhaus can deblock our entire IP range.
Dear customer,
Spamhaus.org listed our IP ranges, due to 2 customers who seems to be spammers. Meanwhile our NOC team took the necessary steps to block these spammers, but you are unable to send mails to people who use spamhaus.org as a filter to receive e-mail.
As we already communicated in the past, spamhaus.org always take extreme measurments by blocking entire IP ranges, instead of the one specific spamming IP address.
As an ISP we do not do any filtering of traffic and we do allow fixed IP users to have their own mail servers, but we try to pro-actively scan as much traffic as we can for possible abuse. We already redefined our policy regarding traffic filtering to prevent such issues, but it seems now that we need to protect ourselves and our customers even more.
We still believe that over the years we already took quite a lot of measurements to get the internet free from abuse and spam as we closed port 25 for all our dynamic IP users and we implemented a state of the art Cisco Iron Port mail system.
Nevertheless we still do not do any traffic filtering and we don’t want to.
We are in contact with Spamhaus.org in order to delist our IP-ranges as soon as possible.