{"id":1168,"date":"2016-09-26T09:30:55","date_gmt":"2016-09-26T07:30:55","guid":{"rendered":"http:\/\/issues.edpnet.be\/?p=1168"},"modified":"2016-09-26T21:43:53","modified_gmt":"2016-09-26T19:43:53","slug":"power-outage-at-edpnet-collocation","status":"publish","type":"post","link":"https:\/\/vps-ovh-01.edpnet.net\/?p=1168","title":{"rendered":"Power outage at edpnet colocation"},"content":{"rendered":"<p>&nbsp;<\/p>\n<p>Dear customers,<\/p>\n<p>We have experienced\u00a0an outage at our colocation in Sint-Niklaas. For now all systems are running again.<\/p>\n<p>Please find all details below:<\/p>\n<table >\n<tbody>\n<tr>\n<th ><b>Start: <\/b><\/th>\n<td>2016-09-26 07:00*<\/td>\n<\/tr>\n<tr>\n<th ><b>End: <\/b><\/th>\n<td>2016-09-26 16:50*<\/td>\n<\/tr>\n<tr>\n<th ><b>Duration: <\/b><\/th>\n<td>Telephony and web services: 3 hours<\/p>\n<p>Mail: 9 hours 50 min<\/td>\n<\/tr>\n<tr>\n<th ><b>Impacted services: <\/b><\/th>\n<td>All telephony services, mail, web services<\/td>\n<\/tr>\n<tr>\n<th ><b>Affected Areas: <\/b><\/th>\n<td>All areas<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><strong>Update 26\/09\/2016 &#8211; 21:30: Incoming voice should be fine now as well.<br \/>\n<\/strong><\/p>\n<p><strong>Update 26\/09\/2016 &#8211; 20:00: We hit the same issue as this morning, power outage of the collocation in Sint-Niklaas, probably due to a faulty UPS, we now bypassed the UPS and are starting all services again.<br \/>\nWe added extra protection for the main router and our telephony system so no impact was expected there, but due to a strange coincidence our incoming voice also appears to be impacted by a fiber cut in Brussels that forced a reroute.<\/strong><\/p>\n<p><strong>Update 26\/09\/16 &#8211; 16:50: High mail latency is solved.<\/strong><\/p>\n<p><strong>Update 26\/09\/16 &#8211; 14-00: Webmail service is restored, but some customers still could face mail latency about 1 hour due to the huge amount of mails to be delivered on our servers.<\/strong><\/p>\n<p><strong>Update 26\/09\/2016 \u2013 12:30: Webmail is currently down in order to avoid too much delay and heavy traffic towards our backup mail system.\u00a0<\/strong><\/p>\n<p><strong>Update 26\/09\/2016 \u2013 10:19: All impacted services have been restored and are running again. Our mail relays are clearing out their backlogs.\u00a0 We expect normal mail traffic flow to be resumed soon.<\/strong><\/p>\n<p>We apologize for the inconveniences.<\/p>\n<p><strong>Best regards<\/strong><br \/>\n<strong> The edpnet team<\/strong><\/p>\n<p>*All times are listed in CET, Central European Time<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; Dear customers, We have experienced\u00a0an outage at our colocation in Sint-Niklaas. For now all systems are running again. Please find all details below: Start: 2016-09-26 07:00* End: 2016-09-26 16:50* Duration: Telephony and web services: 3 hours Mail: 9 hours 50 min Impacted services: All telephony services, mail, web services Affected Areas: All areas Update [&hellip;]<\/p>\n","protected":false},"author":15,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[27,50,30,44],"tags":[72,25,76,75,59,31,55,77],"class_list":["post-1168","post","type-post","status-publish","format-standard","hentry","category-belgium","category-issue","category-outage","category-the-netherlands","tag-belgium","tag-issue","tag-mail","tag-netherlands","tag-outage","tag-solved","tag-telephony","tag-webservices"],"_links":{"self":[{"href":"https:\/\/vps-ovh-01.edpnet.net\/index.php?rest_route=\/wp\/v2\/posts\/1168","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vps-ovh-01.edpnet.net\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/vps-ovh-01.edpnet.net\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/vps-ovh-01.edpnet.net\/index.php?rest_route=\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/vps-ovh-01.edpnet.net\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1168"}],"version-history":[{"count":18,"href":"https:\/\/vps-ovh-01.edpnet.net\/index.php?rest_route=\/wp\/v2\/posts\/1168\/revisions"}],"predecessor-version":[{"id":1187,"href":"https:\/\/vps-ovh-01.edpnet.net\/index.php?rest_route=\/wp\/v2\/posts\/1168\/revisions\/1187"}],"wp:attachment":[{"href":"https:\/\/vps-ovh-01.edpnet.net\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1168"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/vps-ovh-01.edpnet.net\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1168"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/vps-ovh-01.edpnet.net\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1168"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}