Belgium / Maintenance / Scheduled /
Dear customers,
Edpnet has scheduled maintenance on our interconnectivity link with Proximus for the Brussels region.
This maintenance will result in a downtime of up to one hour for all active internet connections in this area.
Please find all details below:
| Start*: |
22-01-2025 01:00 |
| End*: |
22-01-2025 06:00 |
| Duration: |
Up to 1 hour |
| Impacted services: |
All internet services |
| Affected Areas**: |
02STR: Brussels |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / outage / Solved /
Dear customers,
Due to a suspected fiber cut, some edpnet customers in the provinces of Liège, Namur, Luxembourg, Walloon Brabant, and Hainaut may have experienced a brief interruption around 11:11.
While no further impact is expected due to link redundancy, we continue to monitor the situation for any connectivity issues. We will update the post once the core incident is resolved.
Please find all details below:
| Start*: |
10-01-2025 11:11 |
| End*: |
10-01:2025 17:03 (no customer impact since 11:11) |
| Duration: |
5 hours 52 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
41GRE: Liège, Namur, province of Luxembourg
71GIL: Walloon Brabant, Hainaut |
Update 10/01/2025 14:49: The fault has been identified as a faulty card. Our engineer is en route to replace it. We do not expect any customer impact. We will confirm once the card has been replaced.
Update 10/01/2025 17:07: The faulty card has just been successfully replaced by our engineer. Apart from a brief interruption that some customers may have encountered at 11:11, there was no impact on connectivity.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Closed / Maintenance /
Dear customers,
Edpnet has scheduled maintenance on our interconnectivity link with Proximus for the provinces of West and East Flanders.
This maintenance will require a complete reconnection of all active internet sessions in these areas.
Please find all details below:
| Start*: |
17-01-2025 01:00 |
| End*: |
17-01-2025 06:00 |
| Duration: |
Up to 30 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
91GEN: West and East Flanders |
Update 17/01/2025 10:59: The maintenance has been successfully carried out.
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / outage / Solved /
Dear customers,
We are currently experiencing an outage affecting internet and fixed voice services in the area of Walloon Brabant and Hainaut. Based on the first details that have been provided by our supplier, the outage is caused by a fiber cut. Further updates will be released as soon as possible.
Please find all details below:
| Start*: |
28-12-2024 16:50 |
| End*: |
28-12-2024 21:55 |
| Duration: |
5 hours 5 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
71GIL: Walloon Brabant, Hainaut |
Update 28/12/2024 19:32: Our supplier has identified the fault as coming from a faulty backbone card. The card is expected to be replaced by 21:00 today.
Update 28/12/2024 21:20: We are awaiting further feedback from our supplier regarding the card replacement. We will ensure to provide an update as soon as new details become available.
Update 28/12/2024 21:59: The faulty card has been replaced, and sessions began coming up at 21:40. By 21:50, almost all connections successfully recovered and are now fully operational. If you are still encountering any issues, a device reboot may be needed. We will continue to monitor the situation to ensure there are no further impacts.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Closed / Maintenance /
Dear customers,
Edpnet has scheduled a maintenance on our interconnectivity link with Proximus for the provinces of Walloon Brabant and Hainaut. This action will result in a downtime of up to one hour for all active internet connections in this area.
This maintenance may affect your services.
Please find all details below:
| Start*: |
10-12-2024 02:00 |
| End*: |
10-12-2024 06:00 |
| Duration: |
1 hour |
| Impacted services: |
All internet services |
| Affected Areas**: |
71GIL: Walloon Brabant, Hainaut |
Update 10/12/2024 08:56: The maintenance has been successfully carried out.
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Mobile / outage / Solved /
Dear customers,
We are currently experiencing issues with SMS delivery. Due to an incident at our supplier, customers may encounter problems sending SMS messages. Approximately 25% of outgoing messages are experiencing delays.
We will provide further updates as soon as they become available.
Please find all details below:
| Start*: |
16-10-2024 08:10 |
| End*: |
16-10-2024 15:15 |
| Duration: |
7 hours 5 minutes |
| Impacted services: |
SMS |
| Affected Areas**: |
All areas |
Update 16/10/2024 16:23: The incident has been resolved as of approximately 15:15. All outgoing messages should now be delivered without any delay.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / outage / Solved /
Dear customers,
There was a fiber cut on the evening of October 14 impacting our network. Our uplink for the provinces of Antwerp, Limburg, and Flemish Brabant was reduced by half, which might have resulted in degraded performance of customer connections in this area. The problem was fully resolved at around 22:45.
Please find all details below:
| Start*: |
14-10-2024 19:55 |
| End*: |
14-10-2024 22:45 |
| Duration: |
2 hours 50 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
03BKC: Antwerp, Limburg, Flemish Brabant |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Mobile / outage / Solved /
Dear customers,
We are currently experiencing a partial outage in the Antwerp region due to a fiber cut. Customers in this area may experience no coverage or reduced service.
Our supplier has been working on the issue with the highest priority, and engineers are currently at the location carrying out repair works. Further updates will be released as soon as possible.
Please find all details below:
| Start*: |
26-09-2024 17:41 |
| End*: |
03-10-2024 14:44 |
| Duration: |
6 days 21 hours |
| Impacted services: |
Mobile calls and data |
| Affected Areas**: |
A3: Antwerpen |
Update 04/10/2024 09:30: The repair works were completed yesterday afternoon. The incident should now be resolved. We remain in close contact with our supplier to ensure that all services are functioning as expected and there are no residual issues.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Closed / Maintenance /
Dear customers,
Edpnet has scheduled a maintenance on one of our core routers. While customer connections will not be affected, routing to specific networks may not be optimal during the maintenance window.
Please find all details below:
| Start*: |
08-10-2024 02:00 |
| End*: |
08-10-2024 06:00 |
| Duration: |
4 hours |
| Impacted services: |
All internet services |
| Affected Areas**: |
All areas |
Update 08/10/2024 16:17: The maintenance has been successfully carried out.
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Closed / Maintenance /
Dear customers,
Edpnet has scheduled a maintenance on our interconnectivity link with Proximus for the provinces of Liège, Namur, and Luxembourg. This action will result in a downtime of one hour for all active internet connections in this area.
Please find all details below:
| Start*: |
04-09-2024 02:00 |
| End*: |
04-09-2024 06:00 |
| Duration: |
1 hour |
| Impacted services: |
All internet services |
| Affected Areas**: |
41GRE: Liège, Namur, province of Luxembourg |
Update 04/09/2024 09:39: The maintenance has been successfully completed. Active sessions were impacted between 02:15 and 02:50. All affected connections have been stable since the works were carried out.
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site