Dear customers,
Please be informed we’ve planned a maintenance on the core router at the Sint-Niklaas colocation. The works will cause a disruption of network connectivity for all clients and services located in the SN colocation.
Please find all details below:
| Start*: |
18-01-2022 02:00 |
| End*: |
18-01-2022 05:00 |
| Duration: |
up to 1 hour |
| Impacted services: |
all clients and services located in the SN colocation. |
|
|
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Dear customers,
Edpnet has planned a maintenance on the core switch stack in our colocation in Sint-Niklaas.
We will be finalizing a software upgrade by rebooting the devices individually.
Loss of connection while the switch reboots is possible.
Please find all details below:
| Start*: |
30-11-2021 04:30 |
| End*: |
30-11-2021 05:30 |
| Duration: |
1 hour |
| Expected impact: |
Loss of connection while the switch reboots |
|
|
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Mail / Netherlands / Phishing /
Dear customers,
We would like to inform you about a new phishing wave that is aimed at both customers and non-customers.
Customers receive emails pretending to come from a mailserver / support center, etc. The message tells you that your mail storage quota has been exceeded and incoming mails have been placed on hold until you click on a link.
Here is an example:
This is a blackmail spam and opening the link may cause a leak of your logins.
Please do not reply to those emails and do not open any files or click on any links. For more information, please, consider reading through our support article on this subject
https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team
Dear customers,
We have experienced an outage with EFM connections. The cause (a broken fiber lead on the Proximus equipment) was found and fixed by Proximus and our engineers.
| Start*: |
27-04-2021 10:30 |
| End*: |
27-04-2021 15:55 |
| Duration: |
5 hours 25 minutes |
| Impacted services: |
all EFM lines |
| Affected Areas**: |
all areas |
We apologize for the inconveniences.
Best regards
The edpnet team
Belgium / Info / Maintenance / Planned /
Dear customers,
Proximus has planned a maintenance which may affect your services.
Please find all details below:
| Start*: |
21-04-2021 00:05 |
| End*: |
21-04-2021 06:00 |
| Duration: |
5 hours 55 minutes |
| Impacted services: |
all internet services |
| Affected Areas**: |
Hasselt & Heusden-Zolder |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Maintenance / Planned /
Dear customers,
Proximus has planned a maintenance in order to perform a software update on its equipment.
This maintenance may affect your services.
Please find all details below:
| Start*: |
26-03-2021 01:00 |
| End*: |
26-03-2021 06:00 |
| Duration: |
potential impact: 20 minutes |
| Impacted services: |
all internet services |
| Affected Areas**: |
Antwerp region & Sint-Niklaas;
Assenede & Sint-Laureins;
Aalst, Denderleeuw, Liedekerke, Ternat, Affligem & Roosdaal;
Roeselare, Staden & Hooglede;
Brussels region;
Geraardsbergen, Brakel & Lierde;
Walloon Brabant;
Liège, Ans, Waremme & Berloz;
Mons region;
Marche-en-Famenne, Rochefort & Nassogne |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Issue / Netherlands / outage /
Dear customers,
We have experienced an outage with internet services (traffic drops) due to several DDoS attacks*** on our network. The attacks occurred at different hours and were causing intermittent connection, speed issues and packet loss. The heaviest one took place on Monday 31/08 and lasted from 11h15 until 18h45. Outside of those hours, everything was normal. Our Network Operations team has found and applied (on 01/09 at 1h29) a permanent solution to prevent and immediately mitigate such attacks in the future.
Please find all details below:
| Start*: |
2020-08-28 18:00* |
| End*: |
2020-09-01 01:29* |
| Duration: |
1) 2020-08-28 18:00 – 2020-08-28 19:00
2) 2020-08-30 20:30 – 2020-08-30 20:45
3) 2020-08-30 22:20 – 2020-08-31 00:55
4) 2020-08-31 04:05 – 2020-08-31 05:05
5) 2020-08-31 11:15 – 2020-08-31 18:45
|
| Impacted services: |
all internet services |
| Affected Areas**: |
all areas |
EDIT 12:30*: We have been under attack again since approximately 11:15. Access to our issues blog was limited so we were unable to keep you updated. Our apologies. We are doing our best to mitigate and solve the problem.
EDIT 2: 15h12*: Seems that the last attack is still ongoing. We are working hard to try to minimize the impact. Rebooting your modem/router to receive new DNS servers can help (but not guaranteed). In general surfing should be possible, only certain destinations will be difficult to reach. We keep you posted.
EDIT 3: 20h25*: The last attack finished at 18:45. We did our best to mitigate what was possible but the overload was extensive. Edpnet DNS servers are currently available again. We are working very hard with an external party towards providing a permanent solution to minimize the impact of any further attacks.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
*** DDoS (Distributed-Denial-of-Service- attack) is kind of a cyber-attack, when malicous users seek to make a machine or network resource unavailable by flooding the provider or target with superfluous requests, which results in systems overload and connectivity issues
Belgium / Info / Issue / Netherlands / outage / Solved /
Dear customers,
We are currently experiencing an outage with internet services (traffic drops). Our Network Operations team is investigating the outage.
Further details on the affected areas and an estimated duration will be released as soon as possible.
EDIT 19:40*: Our DNS-servers were the target of a concerted DDOS-attack for approximately one hour (18:00 – 19:00), involving large amounts of traffic and major network saturation. At this time the attack has cleared up and we are investigating further.
EDIT 30/8 20:35*: It seems like we’re being attacked again since a few minutes. Our Network Operations team is investigating. More updates will follow soon.
EDIT 20:45*: The attack was mitigated after some actions from our Network Operations team. It was smaller than last time, but still very much able to knock out our DNS-servers. We’re working to restore all services.
EDIT: 21:15*: All services are restored.
EDIT: 31/8 5h05 We experienced other waves of DDoS attacks between 30/8 22h20 and 31/08 05h05. For the moment, the attacks are fully mitigated.
We apologize for the inconveniences.
Best regards
The edpnet team
Info / Mail / Phishing / spam /
Dear customers,
We would like to inform you about a new phishing wave that is aimed at both customers and non-customers.
Customers receive emails pretending to come from a mailserver / Microsoft Online Service, etc. The message tells you that your incoming mails have been placed on hold until you click on a link.
Here is an example:
This is a blackmail spam and opening the link may cause a leak of your logins.
Please do not reply to those emails and do not open any files or click on any links. For more information, please, consider reading through our support article on this subject
https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team
Belgium / Info / Netherlands / Phishing /
Dear customers,
We would like to inform you about a new phishing wave – customers see a pop-up with edpnet logo shown up while surfing the web. The message claims that edpnet is running a promotion on the occasion of its anniversary (or a satisfaction survey, contest, etc.) and is offering some gifts to the customers.
This is a fake phishing pop-up and is not coming from edpnet.
Please do not click on any link and do not reply to that message!
For more information, please, consider reading through our support article on this subject
https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/how-do-i-block-phishing-pop-ups.html
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team
