Outage: short service interruption in Liège, Namur, Luxembourg, Walloon Brabant and Hainaut – Solved
Dear customers,
Due to a suspected fiber cut, some edpnet customers in the provinces of Liège, Namur, Luxembourg, Walloon Brabant, and Hainaut may have experienced a brief interruption around 11:11.
While no further impact is expected due to link redundancy, we continue to monitor the situation for any connectivity issues. We will update the post once the core incident is resolved.
Please find all details below:
| Start*: | 10-01-2025 11:11 |
|---|---|
| End*: | 10-01:2025 17:03 (no customer impact since 11:11) |
| Duration: | 5 hours 52 minutes |
| Impacted services: | All internet services |
| Affected Areas**: | 41GRE: Liège, Namur, province of Luxembourg 71GIL: Walloon Brabant, Hainaut |
Update 10/01/2025 14:49: The fault has been identified as a faulty card. Our engineer is en route to replace it. We do not expect any customer impact. We will confirm once the card has been replaced.
Update 10/01/2025 17:07: The faulty card has just been successfully replaced by our engineer. Apart from a brief interruption that some customers may have encountered at 11:11, there was no impact on connectivity.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site