Belgium / Issue / Solved /
Dear customers,
During planned network maintenance last night, an error occurred that caused our uplink for the Brussels province to go down. This resulted in service interruptions for all customers in the region.
Our network engineering team identified and resolved the fault at 04:24. All affected sessions were fully restored by 04:38. We apologize for this disruption – no impact was expected during the work.
Please find all details below:
| Start*: |
15-04-2025 03:33 |
| End*: |
15-04-2025 04:38 |
| Duration: |
1 hour 5 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
02STR: Brussels |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Issue / Mail / Netherlands / Solved / Websites /
Dear customers,
We are currently experiencing an outage with our web services, namely the websites and our webmail service, due to a DDoS (Distributed Denial of Service attack). Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.
Please find all details below:
| Start*: |
04-04-2025 08:20 |
| End*: |
05-04-2025 09:00, no impact since 04-04-2025 12:00 |
| Duration: |
3 hours 40 minutes |
| Impacted services: |
edpnet.be & edpnet.nl websites, and webmail subdomains |
| Affected Areas**: |
All zones |
Update 04-04-2025 12:00: We have temporarily mitigated the problems. Everything seems to be under control, even though the attack is still ongoing. We are closely monitoring the situation.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Issue / Solved /
Dear customers,
Our commercial, finance, and helpdesk teams are currently unreachable by phone due to network issues. We are working to resolve this issue as quickly as possible.
We’ll provide further updates as they become available.
Please find all details below:
| Start*: |
10-03-2025 10:40 |
| End*: |
10-03-2025 11:09 |
| Duration: |
29 minutes |
| Impacted services: |
Support |
Update 10/03/2025 11:11: The issue has now been resolved. We are again reachable and will be happy to assist you!
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Issue /
Dear customers,
We are currently experiencing issues with the availability of our help center. We are working on restoring its functionality.
We’ll follow up with further updates as they become available.
Please find all details below:
Update 25/02/2025 13:10: Our help center has been back up and running since 12:48. It was affected by an incident at Zendesk. We are continuing to closely monitor the situation.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Issue / Netherlands / Solved / Telephony /
Dear customers,
We would like to inform you about an issue that occured on our voice switches. Due to a bug, some calls were showing the wrong caller ID. This has been rectified since 14h42. Our apologies for the inconvenience!
| Start*: |
01-02-2024 12:44 |
| End*: |
01-02-2024 14:42 |
| Duration: |
1h58m |
| Impacted services: |
Some percentage of all outbound calls |
| Affected Areas**: |
All areas (Belgium & the Netherlands) |
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team
Info / Issue / Solved /
Dear customers,
We have experienced a small glitch on our network. The customers may have noticed issues with internet connectivity for a minute or two. The issue is resolved for now.
Please find all details below:
| Start*: |
24-11-2022 12:25 |
| End*: |
24-11-2022 12:31 |
| Duration: |
6 minutes |
| Impacted services: |
internet services |
| Affected Areas**: |
all areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Issue / outage /
Dear customers,
We are currently experiencing an issue with internet services in Antwerp, Limburg, Flemish Brabant (telephone zones: 03, 011, 012, 013, 014, 015, 016, 089). Customers may notice service degradation and high latency during peak hours. Our Network Operations team is investigating the outage.
Update 15/11/2022: We located the problem and our config changes appeared to have solved the problem, we will be keeping an eye on the situation.
Further details will be released as soon as possible.
We apologize for the inconveniences.
Best regards
The edpnet team
Belgium / Internet / Issue / Solved /
UPD: 10h45 : The outage has been resolved since 09h50.
Dear customers,
We are currently experiencing an outage with internet services. Customers may notice different issues : unstable connection, some websites unreachable , problems with telephony and mail services. Our Network Operations team is investigating the outage.
Further details will be released as soon as possible.
We apologize for the inconveniences.
Best regards
The edpnet team
Belgium / Issue / outage / Solved /
UPD 14h25 : the fiber supplier has confirmed the end of the works. Traffic is running its normal path and no further interruptions are expected.
UPD 12h45 : the link has recovered and has been stable since 11:07. We are awaiting an official confirmation from the fiber supplier.
Dear customers,
We are currently experiencing a fiber cut in 91GEN area (West and East Flanders). Traffic is being rerouted but customers may notice minor issues with the internet and voice services.
Our Network Operations team is investigating the outage.
Further details will be released as soon as possible.
We apologize for the inconveniences.
Best regards
The edpnet team
Belgium / Info / Issue / Solved /
UPDATE 18/Mar/2022 8h54: there was a new disconnection on 71GIL area (Hainaut and Walloon Brabant) between 6h36 and 7h16. Now the link is back up. If you still experience any issue, please reboot your modem.
UPDATE 12h39: Proximus works are ended for today and will be continued tomorrow. We keep you informed.
UPDATE 10h52: lines in Walloon Brabant and Hainaut are up again. End of the power works expected soon.
UPDATE 10h49 : A new disconnection on 71GIL area. All lines in Walloon Brabant and Hainaut are currently down. Proximus confirmed power works ongoing on their network.
Dear customers,
We have experienced an outage which affected internet services of our customers in Walloon Brabant and Hainaut regions. There were several disconnections of a few minutes. Now all lines are up.
Please find all details below:
| Start*: |
16-03-2022 07:22 |
| End*: |
18-03-2022 07h16 |
| Duration: |
12 minutes (between 07:22 and 07:34)
4 minutes (between 07:50 and 07:54)
6 minutes (between 10:46 and 10:52)
40 minutes (18/03 between 06h36 and 07h16)
|
| Impacted services: |
All internet services |
| Affected Areas**: |
71GIL: Walloon Brabant, Hainaut |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site