Closed / Issue /
Dear customers,
Edpnet has experienced a massive DDOS attack on several parts on its network. This has caused a lot of its links to experience heavy packet-loss. Everything has been redirected to reduce further impact. All traffic has been normalized.
Description:
Start: 2014-10-22 22:40 PM
End: 2014-10-23 Between 07:00-08:00 PM (Towards Amsterdam & Russia)
End: 2014-10-23 08:20 PM (Traffic towards Brussels)
Impacted services: All traffic may have experienced packet-loss
(Dates have been corrected)
We apologize for the inconvenience
The edpnet team
Closed / Scheduled /
Update 27/10: The scheduled maintenance has been completed.
Dear customers,
Proximus has scheduled 2 maintenance works on its core infrastructure. Edpnet customers may experience disconnections during the maintenance. Please find details below.
Description: Maintenance Ghent
Start: 2014-10-27 02:00 AM
End: 2014-10-27 06:00 AM
Duration: 15 minutes
Impacted services: All edpnet services in the following telephone areas: 050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 091
Description: Maintenance Antwerp
Start: 2014-10-27 02:00 AM
End: 2014-10-27 06:00 AM
Duration: 15 minutes
Impacted services: All edpnet services in the following telephone areas: 03, 011, 012, 013, 014, 015, 016, 089
We apologize for the inconvenience
The edpnet team
Closed /
Dear customers,
Due to recent power issues in Belgacom locations preventive maintenance works are being held. Due to a human error this preventive maintenance caused a short interruption in the power causing a interruption in traffic in region Ghent & West-Flanders. The situation is now optimal with dual powerfeeds and new UPS equipment. We apologize for the problems caused.
Description:
Start: 2014-10-21 09:50 AM
End:2014-10-21 09:54 AM
Impacted services: All edpnet services in the mentioned regions.
We apologize for the inconvenience
The edpnet team
Closed / Issue /
Update 14:07 :
The issue has been resolved.
Dear customers,
One of our VoIP switches has failed. The backup switch has taken over. If you are using a trunk, please prioritize calls via 212.71.16.196. If you are a Cloud PBX customer, please call our helpdesk via 03 265 67 00 to do this for you.
Description: VoIP switch failure
Start: 2014-10-17 13:55 PM
End: 2014-10-17 14:07 PM
Impacted services: edpnet SIP Trunks (Please use the backup server)
We appologize for the inconvenience
The edpnet team
Closed /
Update: There was a second short outage at 20:40 until 20:50.Dear customers,
due to a power outage we lost connectivity towards our Brussels DSL network.
Description:
Start: 14/10/2014 19:25
End: 14/10/2014 19:37
Impacted services: DSL lines in Brussels region
We appologize for the inconvenience
The edpnet team
Closed / Scheduled /
Update: 2014-10-02: The migration is now complete. We had some receiving issues yesterday evening which are resolved.
Dear customers,
Edpnet will start migrating its customers’ e-mail accounts to a new and improved server farm.
The webmail on https://webmail.edpnet.net now supports SSL encryption for better security between the customer and our servers.
During this migration, customers may not get any incoming e-mail during 5-15 minutes whilst their account is being migrated. Once done, those e-mails will be delivered.
Description: Email migration
Start: 2014-09-22
End: 2014-10-01
Impacted services: Edpnet Email
We apologize for the inconvenience
The edpnet team
Closed / Solved /
Dear customers,
UPDATE 11/09/2014 – 20h: Our telephony problem is solved.
We are currently not reachable by phone, we are working on a solution. There is no impact for our customers internet or telephony connections.
Description:
Start: 11/09/2014 08:40
End: 11/09/2014 20:00
Impacted services: There was no impact for our customers’ internet and telephony connections.
We apologize for the inconveniences.
The edpnet team
Closed /
Dear customers,
There are issues with the connection between the Belgacom and Edpnet network. Alle customers in the Antwerp area will have issues with their internet connection. We are working ASAP on resolving this issue.
Please try rebooting your modem occasionally whilst our network is switching over onto the backup.
Description:
Start: 2014-09-08 11:20 AM
End: 2014-09-08 11:30 AM
Impacted services: All edpnet services (Internet, telephony, email…)
We appologize for the inconvenience
The edpnet team
Closed /
Update: MyEdpnet is back up and running.
Dear customers,
We have received reports that customers are unable to log into our customer portal, MyEdpnet. Our development team is looking into this issue.
Description: Logins to MyEdpnet are failing
Start: 2014-08-29 11:00 AM
End: 2014-08-29 11:21 AM
Impacted services: MyEdpnet (Customer Portal)
We appologize for the inconvenience
The edpnet team
Closed /
Update 2014-08-11 9:26: The update has been completed, downtime was 10 minutes (Between 2:30 and 2:40).
Dears customers,
Belgacom has planned a maintenance on their network. Please find the details below:
Description: Software updates
Expected start: 2014-08-11 02:00 AM
Expected end: 2014-08-11 04:00 AM
Duration of works: ± 20 minutes
Impacted services: All edpnet services will be unavailable (Internet, telephony, e-mail, …)
Impacted areacodes:
03, 011, 012, 013, 014, 015, 016, 089
We appologize for the inconvenience.
The edpnet team