Closed /
There is currently an outage in
East- and West-Flanders impacting internet and telephony services. Edpnet is trying to solve this as fast as possible.
We’ll let you know as soon as any ETR is available. Sorry for the inconveniences caused.
Update 16/10/2013 12:54: Our local supplier is working on identifying the problem. We’ll keep you informed of any new information on this matter. Sorry again for the inconveniences.
Update 16/10/2013 13:05: The fault is detected: there’s a major fiber cut between Gent and Brussels. No ETR available yet, we’re cheching it with our supplier.
Update 16/10/2013 13:43: The fiber cut is finally located. We expect the splicers to arrive on location at 14:15. We’ll keep you up to date with the progress of the works and we’ll let you know the final ETR once it’s available. We apologize again for the inconvenience and thank you for your understanding.
Update 16/10/2013 14:48: The splicers are working on the issue now. Unfortunately, we still cannot provide you with a confirmed repair time. We’re monitoring the situation and will update you soon.
Update 16/10/2013 15:40: The problem seems to be quite complicated to solve, there’s almost a hundred of fiber pairs to be spliced. The ETR for the moment is around 18:00. We’ll let you know once it’s confirmed.
Update 16/10/2013 17:10: The splicing works are still ongoing. The ETR remains the same, we expect the issue to be solved at around 18:00. We’ll keep you posted.
Update 16/10/2013 18:24: The splicing works are still ongoing, got confirmation that first fibers are getting online, ours isn’t online yet. We’ll keep you posted.
Update 16/10/2013 19:42: Everything seems to be up and running again!
Thanks to everybody for your patience and understanding, we hope our next blog post will be about the new fibers being up!
Closed /
There is currently an outage in Ghent. It is impacting all of the internet connections in East and West Flanders. We expect the issue to be solved during the morning .
Your internet connection will re-establish itself automatically or after a reboot as soon as the problem is solved.
Update 8:40
Problem located, local Belgacom interconnect problem, no fiber outage, Belgacom ticket has been raised
Update 8:48
Belgacom acknowledges that the outage is at their side, some other clients of them are impacted. ETR for the moment is 10:00
Update 9:47
Our customers let us know they are able to surf again. Problems should now be resolved. If you can not get online, please restart your modem first.
Our apologies for the inconvenience.
Closed /
There was a small interruption towards the our east- and west-flanders DSL customers, we are investigating this issue.
According to our network team, this issue should now be resolved.
We apologize for the inconvenience.
Closed /
Er is een netwerk dringend onderhoud gepland met een impact op
heel Nederland.
Tijdens het onderhoud zullen
alle edpnet diensten (DSL, VoIP, …) geïmpacteerd zijn.
Tijdspanne: 02:00 – 03:00
Downtime: ~30 minuten.
We raden u aan uw modem/router te herstarten na het onderhoud.
Edpnet verontschuldigt zich voor dit ongemak.
Update: dit onderhoud is met succes afgerond
Closed /
There is an emergency maintenance scheduled tomorrow morning impacting
all of Belgium. During the maintenance all edpnet services (DSL, VoIP, …) will be impacted.
Maintenance window: 02:00 – 03:00
Downtime: ~30 minutes We advice you to restart your modem/router after the maintenance has been completed. Edpnet apologizes for any inconveniences.
Update: The maintenance succeeded successfully.
Closed / Issue /
You might experience slow connections.
There seems to be a DDOS attack towards our systems, we are looking into it.
Update 0:10
The problem should be solved, we will look into avoiding this for the future.
We apologize for the inconveniences.
Closed / Maintenance /
Er is een netwerk onderhoud gepland met een impact op
heel Nederland.
Tijdens het onderhoud zullen
alle edpnet diensten (DSL, VoIP, …) geïmpacteerd zijn.
Tijdspanne: 02:00 – 06:00
Downtime: ~30 minuten.
We raden u aan uw modem/router te herstarten na het onderhoud.
Update 25/01/2013:
Het eerste deel van het onderhoud werd met succes afgerond. Alle services zijn beschikbaar. Binnenkort volgt het tweede en laatste deel, maar een datum is nog niet bekend.
Edpnet verontschuldigt zich voor dit ongemak.
Closed /
There is currently an outage in East- and West-Flanders.
Internet and telephony is not working.
Edpnet is trying to solve this as fast as possible.
Update 24 November 2012 03:07
Fault localization continues, doesn’t seem to be any edpnet hardware issue, we try to solve this together with our supplier. Sorry for the inconvenience.
Update 24 November 2012 08:25
Fault localization continues, a new end to end test is being performed. Sorry for the inconvenience.
Update 24 November 2012 16:23
Fault detected at last, faulty card with supplier, a new is sent out from central stock, and should arrive within a few hours. Sorry for the inconvenience.
Update 24 November 2012 18:40
Card replaced by supplier, problem solved. Sorry for the inconvenience, and thank you for your patience.
Closed / Maintenance /
Er is een netwerk onderhoud gepland.
Alle xDSL klanten zullen een
downtime ervaren van
ongeveer 5 minuten.
Tijdspanne: 06:30 – 07:00
Downtime: ~5 minuten.
Update (21/11/2012): Het onderhoud is succesvol afgerond.
Edpnet verontschuldigt zich voor dit ongemak.