Info / Maintenance / Scheduled /
Dear customers,
To ensure that your communication solution continues to function flawlessly, Proximus will shortly be carrying out works on its network. This intervention may have an impact on your services.
Please find all details below:
| Start: |
2017-05-08 00:00* |
| End: |
2017-05-08 02:00* |
| Duration: |
Up to 30 minutes |
| Impacted services: |
All data services (internet, telephony, …) |
| Affected Areas: |
West and East Flanders: 050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 09 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Maintenance / Scheduled /
Dear customers,
Edpnet has planned a maintenance on one of our core routers.
This maintenance affects all DSL connectivity. You may notice some short interruptions in your connection during the maintenance window.
Please find all details below:
| Start: |
2016-04-13 03:00* |
| End: |
2016-04-13 05:00* |
| Duration: |
Up to 5 minutes |
| Impacted services: |
All data services (internet, telephony, …) |
| Affected Areas: |
All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Mail / outage / Solved /
Dear customers,
We have experienced an outage with one of our servers, causing issues with DNS and mail delivery to be stalled for a while. All impacted services have been restored by our NOC team at around 7 PM, our mail relays cleared out their backlogs.
Please find all details below:
| Start: |
2016-02-19 14:00* |
| End: |
2016-02-19 19:00* |
| Duration: |
5 hours |
| Impacted services: |
DNS and mail services |
| Affected Areas: |
All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
091 / Belgium / Gent / Maintenance / Scheduled /
Dear customers,
Proximus will be carrying out short works on its network.
This intervention may have an impact on your services.
Please find all details below:
| Start: |
2017-02-27 00:00* |
| End: |
2017-02-27 02:00* |
| Duration: |
30 minutes |
| Impacted services: |
All data services (internet, telephony, …) |
| Affected Areas: |
Gent: 091 |
We apologize for any inconvenience.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Info / Maintenance / Scheduled /
Dear customers,
To ensure that your communication solution continues to function flawlessly, Proximus will shortly be carrying out works on its network. This intervention may have an impact on your services.
Please find all details below:
| Start: |
2017-02-13 00:00* |
| End: |
2017-02-13 02:00* |
| Duration: |
30 minutes |
| Impacted services: |
All data services (internet, telephony, …) |
| Affected Areas: |
Gent: 091 |
EDIT 10/02 15:50: This intervention has been cancelled and will likely be moved to another, yet unknown date.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed /
Dear customers,
We experienced a DDOS attack. The attack is currently under investigation by our NOC team, and should be solved.
Please find all details below:
| Start: |
2017-01-26 17:10* |
| End: |
2017-01-26 17:45* |
| Duration: |
35 min |
| Impacted services: |
Slow internet access |
| Affected Areas: |
All |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Fiber / Netherlands / outage /
Update: Outage cleared
Dear customers,
We are currently experiencing an outage with our KPN link for fiber. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2017-01-26 10:38 |
| End: |
2017-01-26 10:56 |
| Duration: |
18 minutes |
| Impacted services: |
NL Fiber |
| Affected Areas: |
Amsterdam |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Netherlands / outage / Solved /
Update: Our services will be back online within 30 minutes
Dear customers,
We are currently experiencing an outage with internet services in the Netherlands. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2016-12-29 15:30 |
| End: |
2016-12-29 16:20 |
| Duration: |
50 min |
| Impacted services: |
Internet services |
| Affected Areas: |
NL |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Maintenance /
Update 20/12/2016 – 06:18
Dear customers,
This maintenance was successfully completed.
Best regards
The edpnet team
Dear customers,
Edpnet has planned a maintenance in order to migrate the lines to a new port.
Customers will need to reconnect. If some customers are unable to connect automatically, they may need to reboot their modem.
Please find all details below:
| Start: |
2016-12-20 05:00* |
| End: |
2016-12-20 06:00* |
| Duration: |
5 minutes |
| Impacted services: |
All data services (internet, telephony, …) |
| Affected Areas: |
All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
outage / Solved / Telephony /
Dear customers,
We are currently experiencing an outage with telephony. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2016-11-18 13:32* |
| End: |
2016-11-18 20:00* |
| Duration: |
6:28 |
| Impacted services: |
All telephony services |
| Affected Areas: |
All areas |
Update 18/11 20:00: Full capacity is restored, multiple link resets were needed to restore all links. The problem will be investigated and corrective measures will be taken to avoid this issue in the future.
Update 18/11 14:56: The hardware replacement did not have the required effect and telephony is currently running at reduced capacity. We are still looking into solving the issue as soon as possible.
Update 18/11 13:52: The fault was found (hardware failure) and the piece has been replaced. We are following up and monitoring the issue.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time