Belgium / Mail / outage / Solved /
Dear customers,
We are currently experiencing an outage with outgoing mail. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2019-04-06 14:52*
2019-04-08 17:27* |
| End: |
2019-04-08 12:10*
2019-04-09 9:42* |
| Duration: |
Several days |
| Impacted services: |
Outgoing mail services |
| Affected Areas: |
All areas |
EDIT 11:27*: Our Network Operations team has isolated the problem and is currently working on a fix. It seems it was caused by the DDoS attack on Saturday.
EDIT 12:10*: Our mailservers have been rebooted after a fix was deployed. Mail is working again. Our mailservers are working through backlog. If you have mails that weren’t correctly sent, please send them again.
EDIT 04/09 9:32*: We are receiving reports outbound mails are once again not working correctly. Our Network Operations team is investigating the issue.
EDIT 04/09 9:42: The issue was quickly found and solved. A change was made to aid in troubleshooting yesterday and was incorrectly reverted. No problems should reoccur.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Internet / outage / Solved /
Dear customers,
On Saturday afternoon we experienced an issue with internet services due to a large-scale DDoS attack. After investigating, it has become clear that various services, users and providers in Belgium were the target of this attack. We are working to provide better mitigation for this type of attack in the future.
We apologize for the inconveniences.
Best regards
The edpnet team
Belgium / outage / Solved / Telephony /
Dear customers,
UPDATE 20h05: Proximus officially communicated that since 19h everything was solved and telephony traffic should be normal.
EDIT 16h55*: Proximus has a major issue on their VOIP platform. No calls can be done between other operators & Proximus, no international calls are possible. Emergency services can ONLY be reached from the Proximus fix network (not mobile)
Due to a major outage at Proximus, we are currently experiencing an outage with incoming and outgoing telephony from/towards other providers. It is currently being investigated by them. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2019-04-05 15:33* |
| End: |
2019-04-05 19:00* |
| Duration: |
Approx. 3h30m |
| Impacted services: |
All telephony outside EDPNET |
| Affected Areas: |
All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Info / Issue / outage / Solved /
Dear customers,
We have experienced a short storage system issue. Our customers might have noticed loss of connectivity of the following services : VPBX, hosting, mail. Our Network Operations team has investigated and solved the issue.
Please find all details below:
| Start: |
2019-03-22 10:00* |
| End: |
2019-03-22 10:10* |
| Duration: |
10 minutes |
| Impacted services: |
VPBX, mail, hosting |
| Affected Areas: |
all |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Info / Issue / Solved /
Dear customers,
We experienced a DDoS attack which was causing slow and unstable connection for our customers. Our Network Operations team has found and mitigated the source of the issue.
Please find all details below:
| Start: |
2019-03-18 10:12* |
| End: |
2019-03-18 15:15* |
| Duration: |
5h03min |
| Impacted services: |
all internet services |
| Affected Areas: |
02AND: Anderlecht |
Update:
15:15 – The target of DDoS attack has been found and disabled. The issue is solved.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Closed / Info / outage / Solved /
Dear customers,
Edpnet had a short outage in their office. The company telephone numbers were unreachable during the outage and ongoing phone conversations may have been interrupted.
Please find all details below:
| Start: |
2018-11-22 12:33* |
| End: |
2018-11-22 12:49* |
| Duration: |
16 minutes |
| Impacted services: |
edpnet support reachability |
| Affected Areas: |
edpnet office |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Info / Issue / outage / Solved / Telephony /
Dear customers,
We had experienced an outage with our telephony services. Our Network Operations team has solved the outage.
Please find all details below:
| Start: |
2018-10-22 11:48* |
| End: |
2018-10-22 12:20* |
| Duration: |
32minutes |
| Impacted services: |
Telephony |
| Affected Areas: |
all |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Closed / Info / Issue / outage / Solved / Telephony /
Dear customers,
We have experienced an outage with our telephony services. Our servers ran on 50% capacity which caused issues on ingoing and outgoing calls. Our Network Operations team has solved the problem.
Please find all details below:
| Start: |
2018-08-28 06:44* |
| End: |
2018-08-28 12:24* |
| Duration: |
TBC |
| Impacted services: |
Telephony: ingoing and outgoing calls |
| Affected Areas: |
All |
Update: 28/08 10:00 Our engineer has found the issue and is working on a solution
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Closed / Issue / outage / Solved / Telephony /
Dear customers,
We had experienced an outage with Telephony services. There was some delay in connecting calls, some calls failed. Our Network Operations team has solved the issue.
Please find all details below:
| Start: |
2018-06-04 09:00* |
| End: |
2018-06-04 11:10* |
| Duration: |
2h10 |
| Impacted services: |
Telephony |
| Affected Areas: |
all |
Update: 2018-06-04 10:25 Repair Database ongoing
Update: 2018-06-04 09:41 Core switch reboot done
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / cleared / Info / Issue / outage / Solved / Telephony /
Dear customers,
We have experienced an outage with our telephony services. Some reachability issues had occurred. Our Network Operations team has provided a solution.
Please find all details below:
| Start: |
2018-05-15 09:40* |
| End: |
2018-05-15 11:55* |
| Duration: |
2h15min |
| Impacted services: |
Telephony |
| Affected Areas: |
All |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time