Belgium / Netherlands / outage / Solved /
Dear customers,
Due to an issue with one of our upstream providers, a part of the internet was not reachable anymore. We were rerouting the traffic to another provider while fixing the issue. Since Saturday 14/12/2019 8h45 CET the previous configuration is restored and traffic runs its normal path.
Please find all details below:
| Start*: |
2019-12-13 15:15 |
| End*: |
2019-12-13 16:07 |
| Duration: |
52 minutes |
| Impacted services: |
all internet services |
| Affected Areas**: |
Belgium & The Netherlands |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Brussels / Info / Issue / outage / Solved /
Dear customers,
We have experienced an outage with internet connectivity in Brussels regions Bruxelles (1000) and Ixelles (1050). Proximus engineers have investigated and resolved the outage on their backbone.
If the issue persists, please reboot your modem/router.
Please find all details below:
| Start*: |
2019-08-26 12:54 |
| End*: |
2019-08-26 14:43 |
| Duration: |
1 hour 49 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
Brussels regions : Bruxelles (1000) and Ixelles (1050) |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Inbound Telephony / outage / Solved /
Dear customers,
We have experienced a power outage in our helpdesk department. Our Network Operations team has investigated this outage. Further updates will be released as soon as possible.
Please find all details below:
Edit 10:41*: Power was restored and helpdesk queues are reopened. Our apologies for the inconvenience.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Info / Issue / Netherlands / outage / Solved /
Dear customers,
We are currently experiencing a fiber cut between Amsterdam and Rotterdam. Traffic is rerouted via a longer path.
Further details on the affected areas and an estimated duration will be released as soon as possible.
Please find all details below:
| Start: |
2019-08-01 00:10* |
| End: |
2019-08-01 13h58* |
| Duration: |
13h48min |
| Impacted services: |
All internet services |
| Affected Areas: |
Belgium & The Netherlands |
UPD 10h10*: Eurofiber is investigating the outage. Estimated time of resolution: 2019-08-01 15h00*
UPD 13h58*: Splicing works ended. Traffic runs its normal path.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Info / Issue / Netherlands / Solved /
Dear customers,
We are currently experiencing an issue with internet traffic since yesterday evening 20:30. Our Network Operations team has located the faulty interface and shut it down, which resolved the problems around 09:30.
While our engineers are in progress of repairing the fault, customers may experience slower speeds to certain networks. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2019-07-17 20:30* |
| End: |
2019-07-18 16h18 |
| Duration: |
20h38min |
| Impacted services: |
all internet services : slower speeds and latency |
| Affected Areas: |
Belgium and the Netherlands |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / outage / Solved / Telephony /
Dear customers,
Early this morning we experienced a general outage with telephony due to our maintenance. Our Network Operations team has investigated and resolved this outage.
Please find all details below:
| Start: |
2019-07-11 06:00* |
| End: |
2019-07-11 07:42* |
| Duration: |
1h42m |
| Impacted services: |
All telephony |
| Affected Areas: |
All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Info / Issue / outage / Solved / Telephony /
Dear customers,
Edpnet has experienced an outage with telephony service (outgoing calls) due to an urgent maintenance on our telephony switches. Our Network Operations team solved the outage.
Please find all details below:
| Start: |
2019-06-05 09:21* |
| End: |
2019-06-05 10:21* |
| Duration: |
1 hour |
| Impacted services: |
telephony: outgoing calls not possible or take long time to connect |
| Affected Areas: |
all areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Mail / outage / Solved /
Dear customers,
We are currently experiencing an outage with outgoing mail. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2019-04-06 14:52*
2019-04-08 17:27* |
| End: |
2019-04-08 12:10*
2019-04-09 9:42* |
| Duration: |
Several days |
| Impacted services: |
Outgoing mail services |
| Affected Areas: |
All areas |
EDIT 11:27*: Our Network Operations team has isolated the problem and is currently working on a fix. It seems it was caused by the DDoS attack on Saturday.
EDIT 12:10*: Our mailservers have been rebooted after a fix was deployed. Mail is working again. Our mailservers are working through backlog. If you have mails that weren’t correctly sent, please send them again.
EDIT 04/09 9:32*: We are receiving reports outbound mails are once again not working correctly. Our Network Operations team is investigating the issue.
EDIT 04/09 9:42: The issue was quickly found and solved. A change was made to aid in troubleshooting yesterday and was incorrectly reverted. No problems should reoccur.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Internet / outage / Solved /
Dear customers,
On Saturday afternoon we experienced an issue with internet services due to a large-scale DDoS attack. After investigating, it has become clear that various services, users and providers in Belgium were the target of this attack. We are working to provide better mitigation for this type of attack in the future.
We apologize for the inconveniences.
Best regards
The edpnet team
Belgium / outage / Solved / Telephony /
Dear customers,
UPDATE 20h05: Proximus officially communicated that since 19h everything was solved and telephony traffic should be normal.
EDIT 16h55*: Proximus has a major issue on their VOIP platform. No calls can be done between other operators & Proximus, no international calls are possible. Emergency services can ONLY be reached from the Proximus fix network (not mobile)
Due to a major outage at Proximus, we are currently experiencing an outage with incoming and outgoing telephony from/towards other providers. It is currently being investigated by them. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2019-04-05 15:33* |
| End: |
2019-04-05 19:00* |
| Duration: |
Approx. 3h30m |
| Impacted services: |
All telephony outside EDPNET |
| Affected Areas: |
All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time