20 September 2012

A maintenance has been scheduled impacting colocation customers in Brussels and London.

Impacted customers have already been informed.

Maintenance window: 04:00 – 04:30
Downtime: ~20 minutes

Update (20/09/2012): The maintenance of this morning has been successfully completed.

Edpnet apologizes for any inconveniences.

Issue / Solved /

10 September 2012

While solving a known issue on one of our main routers, another problem occurred, Belgian internet traffic may be impacted. Our NOC team is solving this within 30 min.

Update (13:00): The problem has been solved. Everything is back online.

We apologize for the inconveniences.

Closed / Issue /

8 September 2012

We are receiving complaints from some users that are unable to reach some websites (facebook, microsoft, hotmail, …).
Edpnet is trying to solve this as fast as possible.

Update (15:22): The problem has been found. Everything is back online.

Edpnet apologizes for any inconveniences. 

Issue / Solved /

8 September 2012

We are receiving complaints from some users that are unable to reach some websites (facebook, microsoft, hotmail, …).
Edpnet is trying to solve this as fast as possible.

Update (15:22): The problem has been found. Everything is back online.

Edpnet apologizes for any inconveniences.

11 September 2012

There is a maintenance planned in the following zones:

050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 09

During the maintenance all xDSL customers will experience disconnections.

Maintenance window: 06:00 – 07:00
Downtime: ~15 minutes

Update (11/09/2012): The maintenance of this morning has been successfully completed.

Edpnet apologizes for any inconveniences.

Mobile fraud /

Mobile fraud

In the past few days we have noticed that fraudulous international calls are being made to Belgian mobile numbers.

Answering to these calls can cost you a lot of money.

We advice you to not answer this type of call, nor call back to unexpected or unknown foreign numbers.

edpnet

28 June 2012

There is a maintenance planned on my edpnet and the configurator to improve the speed and stability. Both applications will be inaccessible.  You will not be able to order online on our website.

Maintenance window: 07:00 – 08:00
Maximum downtime: ~30 minutes

Update: The maintenance of this morning has been successfully completed.

Edpnet apologizes for any inconveniences.

Solved /

27 June 2012

Currently there is an outage in East- and West-Flanders since 13h25.
Internet and telephony is not working.
Edpnet is trying to solve this as fast as possible.

Update (14:45): The defect hardware in PoP Gent has been replaced. Everything is back online.

Edpnet apologizes for any inconveniences.

Closed / Issue / Late /

24 June 2012

Between 15:40 and 18:30 there was a network issue causing speed issues for certain Belgian websites.

The issue has been resolved.

Edpnet apologizes for any inconveniences.

Closed / Issue /

22 juni 2012

Een stroomonderbreking heeft plaatsgevonden in het hoofdkantoor van edpnet met impact op alle diensten.

Status updates:
11:25 Start van de stroomonderbreking.
11:35 Hoofdrouter offline waardoor internet services niet langer werken.
11:45 Hoofdrouter terug online waardoor internet services terug beginnen werken / het hoofdkantoor van edpnet is nog steeds offline.
14:00 Er is momenteel een probleem met edpnet telephony. Edpnet werkt eraan om dit zo snel mogelijk te verhelpen.
15:00 Edpnet telephony werkt terug net zoals alle andere diensten. We volgen dit verder op.
20:00 Alle diensten zijn beschikbaar zonder verdere problemen sinds 15:00.

Edpnet verontschuldigt zich voor dit ongemak.

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